Managed Services
Let Your Team Refocus on Things That Matter Most
Let's face it, your team knows your business better than anyone else, yet their time is often spent doing necessary, but repetitive, commodity tasks like patching servers and preventative maintenance.
Interlink's Managed Services allow your team to refocus on the things that matter most and outsource the tasks that consume valuable time to experts who can leverage industry best practices and economies. Our team manages everything from Office 365 to disaster recovery and more.
- Best practices utilized from an experienced firm that sees multiple environments
- Leverage monitoring to proactively resolves issues before they cause down time
- Ensure that servers are running at peak performance
- Outsourcing server support and maintenance is a commodity - no business knowledge needed
- Reduce operational costs while increasing network and application reliability
- Increase security while software is updated and patched regularly
Solutions
Azure Backup
Interlink's Azure Backup solution eliminates the need for you to purchase and manage a physical backup process to protect your physical, hybrid, and cloud-based data.
Disaster Recovery
Interlink's Disaster Recovery service replicates your workloads running on physical and virtual machines from a primary site to a secondary location, to keep your critical systems running.
Managed Security
Interlink helps you overcome constantly evolving security threats by implementing a combination of advanced security products and automated responses to specific threats.
Help Desk
Interlink's Help Desk is a flexible solution that provides swift, effective support for your critical systems, with a focus on resolving issues promptly to avoid downtime and loss of business.
SQL Managed Services
Leveraging our dedicated SQL engineering team, Interlink can take over the day-to-day maintenance, management, and optimization of your SQL data platform.
Office 365 Support
Interlink offers enhanced Office 365 Support Plans incorporating phone/email support, licensing reviews, and monitoring to meet your individual needs and budget.
We've Got IT Covered
- 24 x 7 x 365 monitoring of your server and application infrastructure
- Proactive fixes for issues that are identified
- Asset management of parts before they fail and cause critical downtime
- Automatic patching and software updates - helps ensure that your network is protected and defended against malware, spyware, and viruses
- Quick remote support - the ability to see what you are seeing quickly. Our technical team can put eyes on your issue and get it resolved
- Controlled IT costs - no surprises on your bill
What Our Clients Are Saying...
"Altarum experienced a technical issue with an on-premises system that impacted access to our entire Office 365 environment. Several members of our team worked throughout the night with multiple Microsoft engineers without resolution. Although different Microsoft engineers had information about a specific feature, they didn't understand how everything was tied together in our environment. With no resolution in sight, in the morning we decided to reach out to Interlink for their help. Interlink found us an experienced resource very quickly who was able to resolve our issue in less than an hour because of their familiarity of all of the components involved."
Steven J. Towell
Corporate Director | Altarum
"Interlink did a great job helping us to transfer software from a remote server to our internal server. The process was smooth and Interlink was very helpful in testing and fixing any bugs that occurred afterwards"
Kristi Reynek
Controller, Affordable Language Services
SERVICE LEVELS
We will help you find the plan that fits!
Silver
Monitor
- 24x7x365 System monitoring - helps find concerns before they become issues and respond quickly when there is a problem
- Preferred rates and response times for remediation
Gold
Monitor & Patch
- All Silver benefits included
- Automated system patching - stay secure and improve uptime by regularly deploying updates to system and antivirus
- 24x7 Remote Support
- Escalated Microsoft Support
Platinum
Monitor, Patch, Maintain
Interlink takes on full responsibility with a defined service level agreement (SLA) and uptime associated with it.
- All Gold benefits included
- Interlink provides for a 99.9% uptime guarantee
- No surprise bills - whatever attention is needed on the servers will be handled and included in the cost
- Interests are aligned - Interlink is paid when the infrastructure is up and running
- Guaranteed fastest response - 2-hour SLA for critical issues 24x7x365
