See what Microsoft Kaizala is, how you get it, and how it’s different from Microsoft Teams
A common struggle for organizations is figuring out the best way to bridge the gap in communication between corporate offices and their firstline workers – the people who work in service or task-oriented roles across a variety of industries such as retail, hospitality or manufacturing. Oftentimes, associates in these roles want a more convenient and secure way to connect with their team, view company resources, and manage their schedules or shift changes. As a solution, Microsoft has developed Kaizala – the messaging app that brings unique capabilities to Microsoft 365, with its ability to connect and engage people both inside and outside of an organization’s directory – including contract workers, vendors, partners, suppliers, and customers.
Sound a little familiar? Microsoft Teams already offers features like instant chat, mobile applications, and even Shifts for firstline workers, so why do you need a Kaizala integration at all? Kaizala was designed to complement Teams – which is why Microsoft recently announced they would be delivering Kaizala capabilities into Microsoft Teams as part of an integrated offering. Read on to learn more about Kaizala, including what it is, how you get it, and how it's different from Teams...