To paraphrase Mark Twain, the death of the phone call in business has been greatly exaggerated. According to one recent survey, 66 percent of millennials are likely to contact a company by phone and 93 percent of respondents said inbound phone sales have a significant impact on their bottom line.[1]
It’s not just external communications that still rely on phone calls. Effective internal communications can result in lower absenteeism, less turnover, and higher productivity, according to a Gallup survey.[2]
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