Power Virtual Agents
Build the Extra Help You Need
Power Virtual Agents lets you create powerful chatbots that can answer questions from your customers, other employees, or visitors
to your website or service. You can quickly create AI-powered chatbots that can resolve common issues and answer questions around the clock –
saving your team time and empowering your organization to work more productively. These chatbots can easily integrate with your products and services.
Use them to look up records, personalize conversations, hand off conversations to live agents, and call APIs. You can also get suggestions on which topics to
build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance
using AI and data-driven insights.
Some of the ways that Power Virtual Agents bots have been used include:

Sales
Sales help and support issue

Information
Opening hours and company information

Health
Employee health and vacation benefits

FAQ
Common employee questions for businesses

COVID - 19
COVID-19 infection rate and tracking information