Power Virtual Agents

Build the Extra Help You Need

Power Virtual Agents lets you create powerful chatbots that can answer questions from your customers, other employees, or visitors to your website or service. You can quickly create AI-powered chatbots that can resolve common issues and answer questions around the clock – saving your team time and empowering your organization to work more productively. These chatbots can easily integrate with your products and services. Use them to look up records, personalize conversations, hand off conversations to live agents, and call APIs. You can also get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.

Some of the ways that Power Virtual Agents bots have been used include:

Sales

Sales help and support issue

Information

Opening hours and company information

Health

Employee health and vacation benefits

FAQ

Common employee questions for businesses

COVID - 19

COVID-19 infection rate and tracking information

34%

Reduction in requests
requiring assistance

10-15%

Reduction of IT and
support-ticket workload in
the first year

60-70%

Successful answer rate on
employee requests/
questions

Getting Started

Interlink’s Power Platform offering can transform the way your business operates. From setting up governance and use cases to deep application development, we will work with you to implement and optimize this powerful set of tools in your specific environment.

Learn how Interlink’s experts can help your organization leverage the Power Platform today.