Teams Voice

Voice & Video Calling with Microsoft Teams

With Enterprise Voice, Teams delivers a stand-alone PBX Service to replace traditional private branch exchange (PBX) systems. It also supports a broad range of current and older IP and USB devices.

As an Enterprise Voice user, you can call both colleagues on your organization’s VoIP network or PBX and traditional phone numbers outside your organization. Take advantage of all the best features of Teams, creating a next generation dynamic communication tool that will take business to a new level. Why Teams Voice?

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Basic Call Features

• Place calls by typing a name or phone number on their keyboard, or using a dial pad displayed on their screen.

• Initiate calls directly from your Contacts list.

• While on a call, answer additional incoming calls or initiate outgoing calls, and the existing active call is automatically put on hold.

• Transfer calls from one user to another, either directly or after the first user speaks privately with the second user.

• Transfer calls to another device; for example, transfer an active call to a mobile phone.

• Get alerted to incoming calls on multiple devices simultaneously, with customizable ringtones on IP phone devices and a notification similar to an instant message on their PC.

• Set a single telephone number that connects to your desk phone, PC and mobile phone, so you can be reached no matter where you are.

Advanced Calling Features

• Delegation:
  Enables users to delegate call handling to one or more assistants. The delegate can perform multiple calling tasks on behalf of the user, including screening calls, placing calls, and initiating conferences.

• Team Calling:
  Enables a user to have incoming calls simultaneously ring the phones of teammates so that anyone on the team can answer the call.

• Group Call Pickup:
  Allows users the ability to answer incoming calls to their colleagues from their own phones. Differs from team calling primarily in that an incoming call rings only at the intended recipient's phone, but any other user can choose to answer it by dialing a call pickup group number.

• Response Groups:
  Can be set up for queuing and intelligently routing calls to designated agents. Common uses include IT help desks, human resources hotlines, and other internal contact centers.

For more information or to schedule a call with us to discuss your enterprise voice needs, contact us.