Build the Extra Help You Need
Power Virtual Agents lets you create powerful chatbots that can answer questions from your customers, other employees, or visitors to your website or service. You can quickly create AI-powered chatbots that can resolve common issues and answer questions around the clock – saving your team time and empowering your organization to work more productively. These chatbots can easily integrate with your products and services. Use them to look up records, personalize conversations, hand off conversations to live agents, and call APIs. You can also get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.
Some of the ways that Power Virtual Agents bots have been used include:
Sales
Sales help and support issue
Information
Opening hours and company information
Health
Employee health and vacation benefits
FAQ
Common employee questions for businesses
COVID - 19
COVID-19 infection rate and tracking information
34%
Reduction in requests
requiring assistance
10-15%
Reduction of IT and
support-ticket workload in
the first year
60-70%
Successful answer rate on
employee requests/
questions
